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The Corporate Coach, by James B. Miller, Paul B. Brown
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The founder and CEO of Miller Business Systems offers advice on motivating employees, suggesting that companies take a personal approach by coaching employees as they would a team and empowering workers, giving them opportunities to develop and improve. Tour.
- Sales Rank: #2719553 in Books
- Published on: 1993-05
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 6.50" w x 1.00" l, 1.17 pounds
- Binding: Hardcover
- 236 pages
From Publishers Weekly
Miller, founder and CEO of Miller Business Systems, seems more coach than administrator as, in a virtual torrent of maxims enlivened by examples, incidents and anecdotes, he traces the growth of his office supply business from a single $50,000-per-year store to a corporate giant in the last 25 years. His employees, whose number grew from 12 to more than 650, are seen as members of highly autonomous teams constantly being motivated by their coach. The game, of course, is to win and retain customers. The teams are empowered to use extraordinary, sometimes dramatic, tactics to gain new customers and to retain old ones. The concept of customer loyalty was cultivated among the company's vendors and suppliers, who also became members of teams playing the same game. Miller, whose model coach was Vince Lombardi of the Green Bay Packers, is a Wisconsin native who moved to Arlington, Tex., where this lively, engaging story unfolds. Miller's tale will suggest a new dimension for any business manager's performance.
Copyright 1993 Reed Business Information, Inc.
From Library Journal
The founder of Miller Business Systems, an office supply company, presents his principles of customer focus that have enhanced his company's success. Through analogies, Miller relates his leadership concepts to sports teams, which will surely appeal to executives with annual box seats! All the current good ideas on serving customers, such as hiring customer-oriented employees, focusing internal processes on serving customers, constant systems redesign based on customer feedback, and long-term relationships with customers can be found in this program, read by the author. Although Miller's ideas are soundly rooted in the extensive literature in this genre, he offers little new information. Also, with the significant problems inherent in today's professional sports business, his attempt to relate complex team-based organizational success to successful athletic teams is outdated. Invest instead in the more substantial work from Ron Zemke (Working with Jerks, S. & S. Audio, 1989).
Dale Farris, Groves, Tex.
Copyright 1994 Reed Business Information, Inc.
About the Author
James B. Miller has been honored as Executive of the Year by the office products industry. His company was featured in Ron Zemke's bestseller The Service Edge, which profiled America's top 101 service corporations.
Most helpful customer reviews
6 of 7 people found the following review helpful.
A "how-to" on building a customer oriented team.
By A Customer
This book focuses on serving customers as the customer wants to be served not as the service provider wants to serve. The "Coach's Checklists" at the end of each chapter are each worth the price of the book. This book drives home the point that the ONLY difference between a business and sports team is the field they play on.
1 of 1 people found the following review helpful.
Great Ideas for Inspiring Teamwork
By Kristin J. Arnold
"The Corporate Coach" is truly a gift to anyone who has to "coach" or lead a team.
Even though I am not a big fan of the sports team analogy, author and CEO of Miller Busines Systems, Jim Miller shares his insights, stories and practical advice on how to inspire teamswork. Jim has built a hugely successful company through teamwork, emphasizing customer service, empowerment and good ol' common sense.
In a "down-to-earth" style, Jim shares oodles and oodles of great, easy-to-implement ideas to create and sustain extraordinary teams. I kept marking page after page with post-it flags to tab one great idea after another. At the end of each chapter, Jim summarizes his key points with a "coach's checklist." For example, at the end of the "Create Small Wins" chapter:
* Encourage employees to believe in themseves. Do everything in your power to publicize their successes.
* Let everyone recognize good work. Every single employee at your company should be able to praise - in some kind of formal way - in somekind of formal way - all of the other people he or she works with.
* Have the boss give the award, whenever possible. Praise from a peer is good; recognition from top management is better.
* Praise them at home, too. Make employees heroes at home by sending letters, flowers, tickets to a ball game, or other presents to the house.
3 of 4 people found the following review helpful.
Management is not a place for a dictator.
By Jeff Jones
The Corporate Coach is a good book for all would-be and new managers. The book reinforces the idea that a manager is not so much a boss as a supporter of his employees. Every company should hope that each manager understands he has employees entrusted to him and he must be able to maximize their effectiveness. To do this, the manager must be able to be a supporter, a cheerleader and a corrector of problems in an atmosphere that is positive. The Corporate Coach explains all of this from the know-how of someone who has done it and proven it's success. I give it to all my new managers to read.
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